Contact Us

This page explains how to contact the Betting Not On Gamstop editorial team at letitbrie.uk, what we can help with, and when you are better off going elsewhere. We publish research-based guides to betting sites not on GamStop, and we are an independent information site rather than a bookmaker.

What we can help with

Readers usually get in touch about one of the following:

• Corrections: a detail in a guide looks out of date or wrong, such as a bonus term, payment method or licensing statement.
• Questions about our guides: how we compare sites, what a term means, or why a site is ranked where it is.
• Suggestions: a topic, sport or betting feature you would like us to explain.
• Feedback on the site: anything that is hard to read, broken or confusing.
• Business or editorial enquiries: questions about how the site works or is funded.

When you write, include the page address and the passage you are asking about. Please never send passwords, card numbers or identity documents. We will never ask for them.

What we cannot do

We do not run any of the betting sites we cover, so we cannot see or change your account. In particular, we cannot:

• Release a delayed withdrawal, reverse a closed account or restore a bonus.
• Act as a go-between in a dispute with a bookmaker.
• Place bets for you or give personal betting advice.
• Confirm that a site will pay out, or guarantee any outcome.

Problem with a bookmaker? Start with its own support

Our reviews cover sites such as Tenobet, Trixino and Betninja, but each is run by its own operator. If you have a problem with one, the usual steps are:

1. Contact the site's customer support in writing, by live chat transcript or email, so you have a record.
2. Keep screenshots of the bet, bonus terms and any messages. Note dates and amounts in pounds or the account currency.
3. Check the bonus terms and withdrawal rules you accepted, including wagering requirements, expiry dates and verification checks.
4. Use the operator's formal complaints procedure if support does not resolve it. Ask for its stated response time.
5. If the site names a licensing body or an independent dispute service, ask whether it will take your case.

Be aware that sites outside the UK Gambling Commission system are not bound by Great Britain's rules and protections, and the routes open to you may be narrower. Our terms and conditions explain how we handle information on this site, and our About Us page explains who we are and how we research.

If gambling is causing you harm

Please do not wait for a reply from us. Free, confidential help is available now:

• National Gambling Helpline (GamCare): 0808 8020 133, with live chat available on the GamCare website.
• BeGambleAware: information and support for you or someone close to you.
• GAMSTOP: a free service that lets you exclude yourself from UK-licensed gambling sites. Sites not on GamStop do not take part in it, so think carefully if you chose self-exclusion for a reason.

Our responsible gambling page covers deposit and loss limits, self-exclusion and blocking software. Gambling is for adults aged 18 and over only, and it should never be treated as income or a way to solve money problems.

Using our guides before you write

Your question may already be answered. Our reviews cover bonuses, wagering requirements, payments, withdrawals and verification checks. Our non GamStop casinos guide covers the casino side. Offers change often, and what we publish reflects information checked on 1 October 2026. Always confirm current terms on the operator's own site before you deposit.

How we handle your message

We read every message and aim to reply to genuine questions and corrections. We cannot promise a response time. If we publish a correction because of your message, we will update the page and its date. Some pages on this site contain commercial links, and we may earn commission if you sign up to a site. Commission does not decide our rankings, and it does not affect how we answer you.